Refund Policy
1. Overview
This Refund Policy describes when you are entitled to a refund for charges on recreateme.ai (the "Service") and how to request one. It applies to all paid features. The Free tier is not charged and so is outside the scope of this policy.
Payments are processed by a third-party payment processor (the "[Payment Processor]"). Refunds are issued through the payment processor on our instruction. Where this policy and the payment processor's own refund terms differ, the more consumer-friendly term applies.
This policy does not affect any non-waivable consumer rights you have under your local law.
2. Free tier
The Free tier is provided at no cost. It includes a one-time grant of 8 credits. Because no payment is taken, no refund can be issued for the Free tier. If your free credits are withheld pending review, see our Privacy Policy for how to request a manual review.
3. Monthly and annual subscriptions
Statutory cooling-off period (EU and UK consumers)
If you are a consumer in the European Economic Area or the United Kingdom, you have a statutory 14-day right of withdrawal from the start of a new subscription.
Express waiver at checkout. Because the Service is digital content delivered immediately upon purchase (your credits and Plan features become available the moment payment clears), the checkout asks you to expressly request immediate performance and acknowledge that the right of withdrawal is lost once the Service has been substantially used. This is permitted by Article 16(m) of the EU Consumer Rights Directive 2011/83/EU.
How the cooling-off works in practice. Within 14 days of the first charge AND before you have used the Service substantially (for example, consumed more than a small portion of your monthly credits), email [email protected] with your account email and the payment transaction ID. We will refund the subscription fee in full to the original payment method. We assess "substantial use" case by case, in good faith and in your favor where reasonable doubt exists.
Outside the cooling-off period
Subscription fees for the current billing period are non-refundable once the cooling-off period has lapsed and you have used credits during that period. You can cancel at any time from Settings → Billing → Open billing portal; cancellation takes effect at the end of the current billing cycle and you will not be charged for the next cycle. You retain access to your Plan credits until the end of the paid-for period.
Annual plans
Annual plans purchased outside the 14-day cooling-off period are non-refundable for the unused portion of the year. We will, on request, downgrade you to a monthly cycle at the next renewal so you avoid being locked in for another full year.
4. Discretionary refunds
We may issue refunds at our discretion outside the cases above. Common situations:
- Billing error. You were charged the wrong amount, charged twice, or charged after cancellation.
- Service outage. The Service was substantially unavailable for an extended period and you were unable to use credits you had paid for.
- Unauthorized charge. Someone used your account without permission, you have already secured the account, and the charge has not been disputed via chargeback.
- Failed generations on our side. Credits are auto-refunded for technical failures, but if the auto-refund did not run for some reason, contact us.
We do not issue refunds for: changing your mind after using the Service substantially; output quality not matching subjective expectations (Generated Content quality is inherently variable in AI image generation); failure to cancel before a renewal you intended to cancel (you can cancel at any time but cancellation only takes effect at the end of the current cycle).
Payment-processor issues. If a payment problem arises at the processor level — for example a declined renewal, an incorrect tax calculation, or a processor outage — you can contact the payment processor directly, or email us at [email protected] and we will help escalate it. Matters within the processor's control are resolved by the processor; we do not assume liability for processor-side failures outside our control, although we may offer a discretionary credit where reasonable.
5. How to request a refund
Email [email protected] with:
- The email address on your account.
- The payment transaction ID or the date and amount of the charge.
- The reason you are requesting a refund.
We will respond within 5 business days. If approved, the refund is issued within 5-10 business days from approval (the actual time to appear on your statement depends on your bank or card issuer).
6. Processing time and method
Refunds are issued to the original payment method. Most card refunds appear within 5-10 business days. Bank transfers and some local payment methods can take longer. We cannot redirect refunds to a different card or account; the original method is used.
7. Chargebacks
Before raising a chargeback with your bank or card issuer, please contact us first — most billing issues are resolved faster and more fully by a direct refund. Where a chargeback is raised in error, we reserve the right to dispute it through the network's normal process.
8. Changes to this policy
We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the most recent revision. The version of this policy in force at the time of your purchase governs that purchase.
9. Contact
For any refund question: [email protected].